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Terms & Conditions

Effective Date: July 2025 (Last Updated: September 2025)

Welcome to Dock to Door Cleaning Co. (“Company,” “we,” “our,” or “us”). By booking our services, visiting our website, or otherwise engaging with us, you (“Customer,” “you,” or “your”) agree to the following Terms & Conditions. Please read them carefully.

Services Provided

Dock to Door Cleaning Co. provides residential and commercial cleaning services, including specialized cleaning such as boats, boathouses, construction sites, and real-estate properties.

Booking and Payment

  • Services must be scheduled in advance.

  • A non-refundable deposit may be required to secure your booking.

  • Full payment is due at the time of service unless otherwise agreed.

  • Accepted forms of payment will be specified at the time of booking.

Cancellations and Rescheduling 

  • Customers must provide at least 24 hours’ notice to cancel or reschedule without penalty.

  • Cancellations or rescheduling within 24 hours may result in a fee in addition to your non-refundable deposit.

  • Please see our Refund Policy for full details.

Customer Responsibilites

  • To ensure a smooth and safe cleaning process, you agree to:

  • Provide safe and reasonable access to the property.

  • Remove fragile or valuable items from areas to be cleaned.

  • Secure pets, if applicable.

  • Notify us of any hazards or special conditions (e.g., broken flooring, mold, unsafe electrical).

  • Dock to Door Cleaning Co. is not responsible for damages that occur due to pre-existing conditions or hazards.

No-Show and Access Issues

  • If our team arrives at the scheduled time and cannot access the property, the appointment may be considered a no-show, and you may be charged the full service fee.

Service Satisfaction

  • If you are not satisfied with the cleaning service, please notify us within 24 hours of service completion. We will work with you to address concerns in line with our Refund Policy.

Liability and Damages

  • We are insured and take great care during services. However, we are not liable for:

  • Normal wear and tear

  • Pre-existing damage

  • Items not secured or disclosed prior to cleaning

  • Our liability, if any, is limited to the cost of the service provided.

Website Use

  • When using our website, you agree not to misuse or disrupt its functionality. Any third-party links provided are for convenience only, and we are not responsible for their content or practices.

Policy Updates

  • We may update these Terms & Conditions at any time. Updates will be posted on this page with a new “Last Updated” date.

Contact Us

  • If you have any questions about these Terms & Conditions, please contact us:

  • Dock to Door Cleaning Co.
    📧 docktodoorcleaningco@gmail.com
    📞(423) 956-7764

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